Who this policy covers
This Privacy Policy applies to information collected by Kirkland Roofing Company ("Kirkland Roofing Company," "we," "us," or "our") through our website at kirklandroofingcompany.com, through phone calls and email, and through contact or estimate request forms — including lead forms we may run on third-party platforms such as TikTok, Facebook, and Instagram.
By contacting us or submitting a form, you agree to the practices described in this policy.
Information we collect
We collect information that you choose to provide to us when you request an estimate, ask a question, or otherwise communicate with us. This may include:
- Name — the name you provide so we know who we are speaking with.
- Phone number — used to return your call or text about your project.
- Email address — used to send estimates, follow-ups and project correspondence.
- Property address — the location of the home or building the work relates to, so we can confirm it is in our service area and evaluate the project.
- Project details — the service you are interested in (roofing, siding, decking, remodeling), along with timing, scope, photos, or any other details you share.
- Information submitted through contact or estimate request forms — including forms on this website and lead forms hosted on social media platforms.
- Communications — records of emails, text messages, voicemails and notes from conversations about your project.
We may also automatically receive limited technical information when you visit our website, such as your general location, browser type, device type, referring page, and the pages you view. This information is described further under Website analytics & cookies.
You do not have to provide any of this information, but we may not be able to respond to your inquiry or prepare an estimate without it.
How we use your information
Information you provide may be used to:
- Respond to inquiries, questions and requests you send us;
- Prepare and provide estimates for roofing, siding, decking and remodeling work;
- Schedule site visits, inspections, measurements and services;
- Communicate with you about your project — including scheduling, materials, timelines, follow-up and warranty or service questions;
- Send invoices, receipts and other business records related to work you have requested;
- Improve our services, our website, and the quality and clarity of our customer communication;
- Maintain our business records and comply with applicable legal, tax, licensing and insurance obligations.
If you contact us by phone or submit a form with your phone number, you may receive a call or text message from us about your inquiry. You can ask us to stop contacting you at any time.
We do not sell or rent your information
Kirkland Roofing Company does not sell or rent your personal information to third parties. We do not trade customer contact lists, and we do not provide your information to unrelated companies for their own marketing purposes.
When information may be shared
We share personal information only as needed to operate our business and complete work you have requested. This may include:
- Service providers. Companies that help us run our business — such as website hosting, form submission handling, email and messaging providers, and scheduling or estimating software. These providers may only use the information to perform services for us.
- Crews, subcontractors and suppliers. When your project requires it, we may share the details needed to complete the work, such as the property address and project scope.
- Insurance and warranty purposes. Where relevant to your project, such as coordinating with an insurance carrier or submitting a materials warranty registration on your behalf.
- Legal requirements. If required by law, subpoena, or a valid legal request, or where we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
- Business transfers. If our business is sold or reorganized, customer records may be transferred as part of that transaction, subject to this policy.
Social media & lead forms
We may advertise on social media platforms including TikTok, Facebook and Instagram, and may use those platforms' built-in lead form features. If you submit a lead form on one of those platforms, the platform collects the information you enter — typically your name, phone number, email address, and answers to any project questions — and makes it available to us so we can follow up about your inquiry.
Information you submit through a platform lead form is also handled under that platform's own privacy policy, which we do not control. We encourage you to review the privacy policy of any platform you use:
- TikTok — privacy policy available at tiktok.com
- Facebook and Instagram (Meta) — privacy policy available at facebook.com
Once we receive your information from a lead form, we use it in the ways described under How we use your information — primarily to contact you about the estimate or service you requested.
Website analytics & cookies
Our website is designed to be lightweight and does not require you to create an account or log in. We may use website analytics to understand how visitors find and use our site — for example, how many people visit a page, which pages are most useful, and which advertisements or referral sources bring visitors to us. Analytics information is reviewed in aggregate and is used to improve the website and our services, not to identify you personally.
Cookies are small text files that a website or its service providers may store on your device. Where cookies or similar technologies are used on our site, they may support basic site functionality, measure website performance, or help measure the effectiveness of advertising campaigns. Most web browsers let you refuse cookies, delete existing cookies, or notify you when a cookie is being set. Blocking cookies may affect how some parts of the site behave, but you can still call or email us at any time.
Some browsers offer a "Do Not Track" signal. There is currently no common industry standard for responding to those signals, so our website does not respond to them differently.
Third-party services
Our website and business operations rely on third-party services that may process limited information on our behalf, including:
- Website hosting and form handling — to deliver our website and receive estimate requests submitted through it.
- Email and phone service providers — to receive and respond to your messages and calls.
- Advertising and social media platforms — to run advertising and collect lead form submissions, as described above.
- Review platforms — if you choose to leave a public review, that review is governed by the review platform's own terms and privacy policy.
Our website may also contain links to other websites. We are not responsible for the privacy practices or content of any website we do not operate.
How long we keep information
We keep customer and inquiry information for as long as needed to respond to your request, complete and support your project, and meet our business, warranty, insurance, tax and legal recordkeeping needs. When information is no longer needed, we take reasonable steps to dispose of it securely.
How we protect information
We use reasonable administrative and technical safeguards to protect the information we hold, and we limit access to the people who need it to do their work. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information such as financial account numbers or government identification numbers through website forms or email.
Your choices
You are in control of the information you share with us. You may:
- Ask us what information we have about you;
- Ask us to correct information that is inaccurate or out of date;
- Ask us to delete your information, subject to records we are required to keep;
- Ask us to stop contacting you by phone, text or email;
- Decline to provide information, understanding that we may not be able to provide an estimate without it.
To make any of these requests, contact us using the details in the Contact us section. Depending on where you live, you may have additional rights under state privacy law, and we will honor applicable requests.
Children's privacy
Our services are directed to homeowners and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.
Contact us
If you have questions about your information or about this Privacy Policy — or if you would like to request access to, correction of, or deletion of your information — please contact Kirkland Roofing Company. We are happy to help.